Terms of Service

These Terms of Service constitute a legally binding agreement between you and StartupManch Technologies Private Limited, a company incorporated under the Companies Act, 2013, governing your access to and use of the Patra iOS application.

BY DOWNLOADING, INSTALLING, CREATING AN ACCOUNT, OR USING THE SERVICE IN ANY MANNER, YOU REPRESENT THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. You must be 18 years of age or older to use the Service.

Patra is a premium, AI-powered personal health and wellness concierge application providing:

• Proximity Intelligence — context-aware wellness recommendations triggered by your physical environment • Biometric Synthesis — integration with Apple HealthKit for HRV, sleep, activity, and stress-response insights • Wellness Journaling — a secure, encrypted personal wellness log • Stress Shield Protocol — proactive alerts when physiological indicators suggest elevated stress load • The Digital Vault — on-device, cryptographically secured data repository

NOT A MEDICAL DEVICE. Patra is a personal wellness information tool and does not constitute a medical device, medical service, clinical health service, diagnostic tool, or therapeutic product.

NOT MEDICAL ADVICE. Content, recommendations, and insights generated by the Service constitute general wellness information only. They do not constitute professional medical advice, diagnosis, clinical assessment, or treatment recommendation.

CONSULT A QUALIFIED PROFESSIONAL. You must consult a qualified, licensed medical professional before making any decisions regarding your health, nutrition, exercise regime, or medications. Do not disregard, delay, or discontinue professional medical advice based on anything received from the Service.

CONTRAINDICATED USE. The Service is not appropriate for individuals with diagnosed cardiac conditions, eating disorders, or conditions where monitoring HRV may cause psychological distress — without explicit medical clearance.

All subscriptions are processed and managed exclusively by Apple Inc. via the Apple App Store. We do not have access to your payment instrument or billing details.

Free Trial: If a free trial is offered, you will be automatically charged upon expiry unless cancelled through your Apple ID Subscriptions settings.

Refunds: Subject to Apple's App Store refund policies. Request directly from Apple at reportaproblem.apple.com.

Price Changes: We will provide at least 30 days' notice of any price change via in-app notification.

The Service, including all software, source code, design elements, trademarks, proprietary algorithms, on-device ML models, and all associated intellectual property, is owned exclusively by StartupManch Technologies Private Limited or its licensors.

You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the Service on Apple-branded devices you own or control, solely for personal, non-commercial wellness management purposes.

You retain ownership of all journal entries and data you voluntarily create. We grant ourselves no licence over your User Content beyond what is strictly necessary to operate the Service on your device.

You shall not:

• Copy, modify, reverse engineer, decompile, or create derivative works of the Service • Remove or alter any proprietary notices or markings • Sell, sublicense, transfer, or commercially exploit the Service • Use the Service to develop a competing product or service • Scrape, harvest, or extract data by automated means • Circumvent any technical protection measures

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STARTUPMANCH TECHNOLOGIES PRIVATE LIMITED BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, OR DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO APPLE FOR THE SERVICE IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE CLAIM.

These Terms are governed by the laws of the Republic of India. Disputes shall first be attempted to be resolved in good faith within 30 days.

Arbitration: Unresolved disputes shall be settled by binding arbitration under the Arbitration and Conciliation Act, 1996 (India). Seat and venue: Mumbai, Maharashtra, India. Proceedings in English.

Class Action Waiver: All claims must be brought in the party's individual capacity only.

You may terminate by cancelling your subscription through Apple ID settings and deleting the application. Deletion automatically triggers the Vault erasure protocol.

We may suspend or terminate your access immediately if you materially breach these Terms, fraud is detected, or continued provision would expose us to legal liability.

Provisions that by nature should survive termination — including intellectual property, disclaimers, and dispute resolution — shall survive.

StartupManch Technologies Private Limited Email: legal@patra.startupmanch.world Grievance Officer: privacy@patra.startupmanch.world

We will respond within 72 hours on business days.

Effective Date: February 27, 2026 · Version 1.0 (Sattva Release)